Returning Customer
I am a returning customer
Register Account
If you already have an account with us, please login at the login form.
Your Account Has Been Created!
Congratulations! Your new account has been successfully created!
You can now take advantage of member privileges to enhance your online shopping experience with us.
If you have ANY questions about the operation of this online shop, please e-mail the store owner.
A confirmation has been sent to the provided e-mail address. If you have not received it within the hour, please contact us.
Account Logout
You have been logged off your account. It is now safe to leave the computer.
Your shopping cart has been saved, the items inside it will be restored whenever you log back into your account.
Returns Policy
30-Day Return & Exchange Policy
We want every customer to feel confident and satisfied with their purchase. If your order does not meet expectations, we’re here to help. Please review our return and exchange guidelines below.
1. Quality-Related Issues
If the product you received has a quality problem such as:
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Visible stains
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Broken or malfunctioning zippers
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Rips, tears, or damaged stitching
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Material defects
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Noticeable color discrepancies
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A significant difference between the product photo and the item received
Please contact our Customer Support team within 30 days of receiving your order.
Once your case is approved, we will provide the designated return address.
Return Shipping:
Customers are responsible for covering return shipping costs.
A partial refund will be issued once we receive and inspect the returned item.
To ensure a smooth process, please provide valid return tracking information.
2. Out-of-Stock Items
If an item becomes unavailable during the processing of your order, our team will notify you promptly.
If you did not receive a notification, you may request a partial refund, which will cover the item amount and related shipping fees.
3. Size Issues
If you believe the size of your item differs from the measurements provided, please take clear photos showing:
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The item laid flat
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A measuring tape displaying the garment measurements
Our team will review your request and respond within 2–3 business days.
If a return or exchange is approved:
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The customer is responsible for return shipping
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A partial refund or exchange will be arranged upon receiving the returned package
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Tracking information is required to complete the process
4. Missing or Incorrect Items
If you receive the wrong item or your order is missing certain products:
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A partial refund may be offered
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Missing accessories or items may be reshipped when available
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If reshipment is not possible, a partial refund will be issued
Please check your package carefully before signing for delivery.
5. Exchange Policy
We are happy to offer exchanges for eligible items within 30 days of delivery.
Exchanges may be requested for:
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A different size
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A different color (if available)
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Replacing an item with quality issues
Exchange Guidelines:
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Exchanges must be approved by our Customer Service team before returning the item
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Returned items must be in new, unused, unworn condition with original tags and packaging
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Customers are responsible for return shipping costs
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Once we receive and inspect the item, your replacement will be processed and shipped
6. Items Not Eligible for Return or Exchange
For hygiene and clearance reasons, the following items cannot be returned or exchanged:
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Clearance or heavily discounted products
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Lingerie and underwear
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Swimwear
Please review product details carefully before completing your order.
7. Return Requirements
To ensure your return is accepted:
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Obtain approval and an RMA number from our Customer Service team
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Return items must be unused, unworn, and in brand new condition
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All original tags, packaging, and accessories must be included
Customers are responsible for all return shipping fees unless otherwise stated.
8. Contact Us
If you have any questions or need assistance with a return or exchange, we’re here to help:
Email: sale@yundamei.com